Our Returns & Exchanges FAQ’s
How Do I Return an Item?
Please note that we have a 28 day returns policy starting from the day that you receive the item(s) - please make sure that you inform us of your return within our 14 day cut-off period so that the item or items are retruned to the vendor within our 28 day period.
We have kept our returns process super simple, no need to stress about creating an account etc, please just email us: email@example.com with your order reference number, the item(s) that you would like to return & reason for the return and we will either send you the FREE RETURNS LABEL (UK only) or email you the address where you are to ship it back to.
Please not that if you are NOT using our Free Returns Label service because you have chosen not to or are not eligible, then we strongly recommend that you ship your items back to the vendor using a reputable and tracked courier company because you are responsible for the items until they are successfully returned.
Please note that it’s at the vendors discretion – not ours, as to whether you are eligible for a full refund. As a rule of thumb, refunds will only be made if the product/item is sent back in a brand-new condition, untampered with and with all the tags, seals and labels fully intact.
What If I Received The Wrong Item?
If the vendor/ seller is at fault and you have received the wrong item then please email firstname.lastname@example.org and we will help to sort this out
What If My Item Is Faulty ?
We have a 6 month faulty item policy whereby of your item is deemed to be faulty by ourslves then we will see if we can get it repaired for you and if that is not possible then will pffer youa full refund.
Do You Refund The Shipping Costs ?
In general we do not refund your shipping costs, only if the vendor has sent you the wrong item in error, or the item is deemed as being faulty within the 6 month cut off period.
Do You Offer Exchanges?
We would love to be able to do this but because some of our brands do not offer this as a service, unfortunately, we can’t offer exchanges so you will need to return the item(s) to the vendor, wait to be re-imbursed and re-order them in a different size/ colour etc.